Privacy Policy
Maplewood Communities SMS Privacy Policy and Terms & Conditions
Effective Date: October 13, 2026
Maplewood Communities and its affiliated properties (“Maplewood Communities,” “we,” “us,” or “our”) respect your privacy. This SMS Privacy Policy and Terms & Conditions explains how we collect, use, and protect information in connection with SMS/text messages sent to and received from residents, applicants, employees, prospective residents, vendors, clients, and other individuals who communicate with Maplewood Communities.
SMS Communications and Consent
Individuals may communicate with Maplewood Communities by providing their mobile phone number, opting in through an available form or communication method, or initiating communication with Maplewood Communities by sending a text message to one of our designated business telephone numbers.
When you initiate an SMS/text conversation with Maplewood Communities, we may respond to your message and communicate with you as reasonably necessary to address your inquiry, request, account, application, maintenance matter, employment matter, or other reason for contacting us.
Where affirmative consent is required for ongoing or particular categories of SMS communications, Maplewood Communities will obtain consent through the applicable opt-in process.
Depending on your relationship with Maplewood Communities and the reason for the communication, you may receive messages concerning:
• Account notifications
• Resident communications
• Leasing and application communications
• Maintenance requests and maintenance updates
• Appointment and inspection reminders
• Move-in and move-out communications
• Community announcements and operational updates
• Customer care and responses to inquiries
• Employee scheduling and work-related communications
• Delivery and document notifications
• Two-factor authentication (2FA) and verification codes
• Service-related notifications
• Other administrative communications related to your relationship with Maplewood Communities
Message frequency may vary.
Message and data rates may apply.
Customer-Initiated Communications
Residents, applicants, employees, prospective residents, vendors, clients, and other individuals may initiate SMS communications with Maplewood Communities by sending a text message to a designated Maplewood Communities business telephone number.
When you contact Maplewood Communities by SMS, you are requesting that we respond to your inquiry through that communication channel. We may use SMS to respond to your request, provide customer care, answer questions, provide requested information, or communicate about the matter for which you contacted us.
Initiating an SMS conversation does not constitute consent to receive unrelated marketing or promotional text messages where separate consent is required.
If you subsequently opt in to additional SMS communications, the terms applicable to that SMS program will apply.
SMS Terms of Service
By opting into SMS from a web form or other applicable opt-in method, you agree to receive SMS messages from Maplewood Communities.
Messages may include account notifications, customer care communications, maintenance updates, appointment and inspection reminders, leasing and application communications, community announcements, employee communications, delivery notifications, two-factor authentication (2FA) messages, verification codes, and other service-related or administrative communications.
Message frequency may vary.
Message and data rates may apply.
To opt out at any time, reply STOP to any SMS message.
For assistance, reply HELP to any SMS message, contact info@livingatmaplewood.com, or visit https://livingatmaplewood.com.
For additional information regarding privacy, visit:
https://livingatmaplewood.com/privacy-policy/
For information about AppFolio’s privacy practices and terms, visit:
https://www.appfolio.com/privacy
Opting Out
You may opt out of SMS messages from Maplewood Communities at any time by replying STOP.
After you reply STOP, you will receive a confirmation message informing you that you have successfully opted out and that no more messages will be sent from that SMS messaging program unless you opt in again.
Example Opt-Out Confirmation:
“Maplewood Communities: You have successfully opted out of SMS messages. No more messages will be sent from this messaging program unless you opt in again. Reply HELP for help or contact info@livingatmaplewood.com.”
Help and Customer Care
For assistance, reply HELP to any SMS message.
You may also contact Maplewood Communities at:
or visit:
Message Frequency and Rates
Message frequency may vary depending on your relationship with Maplewood Communities, your requests, and your interactions with us.
Message and data rates may apply according to your mobile carrier and service plan.
Two-Factor Authentication (2FA)
Where applicable, Maplewood Communities may send SMS verification codes for two-factor authentication, account access, identity verification, or other security-related purposes.
Example:
“Maplewood Communities: Your verification code is 482731. Enter this code to verify your identity. This code expires shortly. Do not share this code with anyone. Reply HELP for help.”
Delivery Notifications
Where applicable, Maplewood Communities may send SMS notifications regarding documents, notices, requested materials, packages, or other items associated with your account, residence, application, employment, or request.
Example:
“Maplewood Communities: Your requested document or item is ready for delivery. Please review the delivery information provided by your property management team. Reply HELP for help or STOP to opt out.”
Information We Collect
When you communicate with Maplewood Communities through SMS, we may collect:
• Your name
• Your mobile phone number
• The content of messages exchanged with us
• SMS consent and opt-out records
• Message delivery information
• Information associated with your account, residence, application, employment, maintenance request, or inquiry
• Other information reasonably necessary to respond to your request or provide services
How We Use Information
Information obtained through SMS may be used to:
• Respond to communications you initiate
• Provide customer care
• Manage resident, applicant, employee, vendor, and client communications
• Send account and service notifications
• Coordinate maintenance and property operations
• Provide appointment and inspection reminders
• Provide delivery notifications
• Provide two-factor authentication or verification codes
• Maintain SMS consent and opt-out records
• Protect account security
• Comply with applicable laws and legal obligations
Mobile Information and Information Sharing
Maplewood Communities does not sell or rent your mobile phone number or SMS consent information to third parties for their own marketing purposes.
Mobile information, including phone numbers and SMS consent information, will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We may disclose information to service providers that assist Maplewood Communities with property management, communications, technology, and other business operations when necessary to provide services on our behalf.
Data Security
Maplewood Communities takes reasonable administrative, technical, and organizational measures to protect information collected through SMS communications. However, no electronic transmission or storage system can be guaranteed to be completely secure.
Privacy Policy and Third-Party Terms
For additional information about Maplewood Communities’ privacy practices, visit:
https://livingatmaplewood.com/privacy-policy/
For information about AppFolio’s privacy practices and terms, visit:
https://www.appfolio.com/privacy
Changes to These Terms
Maplewood Communities may update this SMS Privacy Policy and Terms & Conditions from time to time. Updates will be posted or otherwise made available through appropriate Maplewood Communities communication channels.
Contact Us
For questions about this SMS Privacy Policy and Terms & Conditions, SMS preferences, or Maplewood Communities’ messaging program, contact:
Maplewood Communities
Email: info@livingatmaplewood.com
Website: https://livingatmaplewood.com
You may also reply HELP to an SMS message for assistance or STOP to opt out.